ChargebackDefense Kit
Templates + checklist + evidence that actually works. Pull transaction data from Shift4 Dine's reporting & analytics.
What's Inside the Kit
Three components. Everything you need to respond to a chargeback in 10 minutes. Need help? Visit our support page.
Response Template
Pre-written dispute response letter with fill-in fields for transaction details, customer info, and order evidence.
Formatted for Shift4's chargeback representment form. Ready to submit.
Evidence Checklist
Organized by dispute type: friendly fraud, duplicate charges, card-not-present, and no-show claims.
Know exactly what evidence to pull for each scenario. No guessing.
Do / Don't Guide
Claim-by-claim guidance on what wins cases and what gets them rejected.
Based on real dispute outcomes. Avoid the mistakes that cost you the case.
Common Dispute Types
Each type requires different evidence. Know what to pull before you start.
Evidence Needed
- Provide signed receipts + timestamps immediately.
- Include itemized order details from POS history.
- Reference customer signature from display if captured.
- Don't ignore retrieval requests. They escalate to chargebacks.
- Don't assume the bank will side with you without evidence.
10-Minute Response Workflow
From notification to submission. Follow this every time.
Receive Dispute
Notification appears in Lighthouse > Transactions > Disputes (Dispute Manager).
Check Deadline
View days remaining in the 'Need Response' queue. Don't miss this window.
Pull POS Evidence
Transaction details, receipt, order history, signature capture from POS.
Fill Response Template
Enter transaction details, attach evidence, note key facts.
Upload Documentation
Submit via Dispute Manager. Attach receipts, signatures, logs.
Track Status
Moves to 'In Review' queue. Events log shows all activity with timestamps.
Stop Losing Money to Chargebacks
Download the complete kit: response template, evidence checklist by dispute type, and the do/don't guide.
Prevention Is Better Than Defense
Reduce chargebacks before they happen with these Shift4 Dine features.
CVV Capture
Always capture CVV for card-not-present transactions. Built into Shift4 Dine Online and QR payments.
3DSecure
Available through Shift4 processing. Shifts liability to the card issuer for online orders.
Address Verification (AVS)
Verify billing address for delivery orders. Flags mismatches before they become disputes.
Signature Capture
Customer-facing display captures digital signatures. Strongest evidence against friendly fraud.
Void/Refund First
Process refunds BEFORE customer files a chargeback. Avoid the dispute entirely.
Retrieval Response
Respond to retrieval requests immediately. Don't let them escalate to full chargebacks.
Dispute Manager in Lighthouse
Navigate to Transactions > Disputes in Lighthouse Business Manager. Defaults to the last 90 days. Add evidence, upload documentation, and track status. Responded chargebacks move to "In Review" where the issuing bank decides. For questions: chargeback@shift4.com
Next chargeback hits? You'll be ready.
Download the Defense Kit: response template, evidence checklist, and do/don't guide. 10 minutes to a stronger case. See pricing for Shift4 Dine's included payment processing.