Frequently Asked Questions

With dual pricing (also called cash discount or surcharge), a small service charge is added to card transactions and shown on the receipt. Your restaurant keeps 100% of the sale — you pay $0 in credit card processing fees. This is fully compliant in all 50 states and typically saves restaurants $3,000–$6,000 per year.

Correct. Shift4 Dine provides POS hardware (terminals, printers, cash drawers), professional installation, full menu programming, and hands-on staff training — all at $0 upfront. Your only cost is $29.99/month per terminal, which includes the software license, 24/7 support, and lifetime hardware warranty. KDS screens are available at $29.99/mo each.

Most restaurants are fully operational within 1–2 weeks from signing. We handle the entire process: your dedicated installer programs your full menu, installs and configures all hardware on-site, and trains your staff until they're comfortable. Many single-location restaurants are up and running in as little as 48 hours.

Yes. Shift4 Dine includes a service agreement that locks in your $0 hardware, $29.99/month rate, and lifetime warranty. The specific terms, length, and early termination details are covered during your personalized demo so you can ask questions before committing.

Shift4 Dine includes a lifetime hardware warranty at no extra cost. If a terminal, printer, or any peripheral fails — whether from normal wear, power surges, or manufacturing defects — we ship a replacement and can have a technician on-site to install it. No repair fees, no deductibles.

Yes. Our support team is fully bilingual in English and Spanish, available 24/7/365 by phone, text, email, and live chat. Your local partner (Juan Jose Mesa) also provides bilingual on-the-ground support for installations, training, and troubleshooting.

Absolutely. We handle the entire migration: menu transfer, hardware swap, staff retraining, and data migration. Most switches are completed within 48 hours with zero downtime — we install the new system and only deactivate the old one once you're fully running. Plus, qualifying switchers receive up to $5,000 in cashback.

Restaurants switching from a competitor POS (Toast, Clover, Square, Aloha, etc.) can receive up to $5,000 as a signing bonus after installation and activation. The exact amount depends on your business volume and current setup. Your local partner will confirm eligibility during your demo.